IT Asset Logistics with Seamless Pickup, Delivery, and Replacement Services Across India

Scope of Work

Assets Pick-up & Delivery

Our comprehensive services extended from MetLife offices to employee locations and vice versa. We prioritised the secure and timely pickup of IT assets, ensuring a seamless transition from one point to another, adhering to the highest standards of professionalism.

Assessment and Packaging of IT Equipment

MetLife Global benefited from our meticulous assessment and packaging services. Our expert team evaluated IT equipment to guarantee its integrity during transit, employing industry-best practices in packaging to safeguard against any potential damage.

Assets Replacement Facilitation

As part of our dynamic scope, we facilitated asset replacement as and when required, managing the process efficiently from assigned locations across PAN India. This ensured that MetLife’s IT infrastructure remained agile and responsive to the organisation’s evolving needs.

Benefits to the client

Provided Timely and Efficient Service

MetLife Global enjoyed the advantage of pickup, delivery, and replacement services within a pre-defined Turnaround Time (TAT). Our commitment to punctuality ensured that IT assets were where they needed to be precisely when they were needed.

Utilised Hybrid Modes for Expedited Services

Leveraging both air and surface transportation modes, we optimised delivery and pickup timelines. This hybrid approach allowed us to navigate the complexities of logistics efficiently, providing MetLife with a reliable and flexible transportation solution tailored to their requirements.

Collaborated with MetLife IT/Admin Teams

Our services were seamlessly integrated with MetLife’s IT and Administration teams. This collaborative approach ensured that our operations aligned with the organisation’s broader objectives, fostering a synergy that enhanced overall efficiency and communication.

Provided Comprehensive Reporting

MetLife received detailed MIS reports twice a week, offering a transparent overview of the overall delivery process. This reporting mechanism empowered the client with insights into the performance metrics, allowing for informed decision-making and continuous improvement.

Achieved Exemplary SLA Adherence

During the initial contract period, we were proud to report a remarkable 99% adherence to Service Level Agreements (SLAs). This consistent and exceptional performance reflected our unwavering commitment to meeting and exceeding MetLife’s expectations.

In conclusion, our tailored logistics services for MetLife Global were not just about moving assets; they were about ensuring the seamless flow of operations. With a focus on precision, collaboration and reliability, we stood as a strategic partner to MetLife.