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International & Domestic Shipments – All Categories of Goods
Application of Terms & Scope
These Standard Trading Conditions (“Conditions”) apply to all services provided by Star Worldwide Group Pvt. Ltd. (“the Company”), including but not limited to international and domestic moving, logistics, transportation, handling, packing, unpacking, storage and related services for all categories of goods.
These Conditions shall apply unless expressly varied or supplemented by the Company in writing, including through a quotation, service order, written acceptance or other written communication issued or acknowledged by the Company.
Order of Precedence
In the event of any inconsistency between these Conditions and the Company’s quotation, service order or written acceptance, the terms expressly agreed in writing in such quotation or acceptance shall prevail only to the extent of such inconsistency, and all other provisions of these Conditions shall continue to apply.
Industry Standards & Professional Practice
The Company conducts its operations in accordance with recognised professional practices and industry standards applicable to international and domestic moving, logistics and storage services, including those promoted by recognised industry bodies.
Acceptance of Terms
Acceptance of the Company’s quotation, whether by signature, email, electronic communication, messaging platforms, purchase order or commencement of services, shall constitute unconditional acceptance of these Conditions, as amended only by any terms expressly agreed in writing by the Company.
Scope of Services Provided
(Subject to actual arrangements agreed in writing with individual clients)
A. Origin Services
Provision of suitable packing materials and the packing, wrapping and protection of items for shipment, including listing and labelling. Provision of shipping containers, shipping lift cases and/or storage containers, as applicable. Loading and packing of items and preparation and distribution of necessary documentation and instructions related to the shipment.
B. Transportation Services
Arrangement and coordination of transportation by land, sea and/or air, including port handling. Applicable bunker, congestion and currency exchange surcharges may apply. Attendance to customs export formalities and coordination with carriers, agents and service providers involved in the movement of goods.
C. Destination Services
Attendance to customs clearance formalities at destination, provision of inland transportation, coordination of delivery services, unloading of shipment and unpacking, setting up and reassembly of furnishings where agreed, and disposal of packing materials, subject to local regulations and access conditions.
D. Storage Services
Goods designated for storage or “left behind” shall be treated as a separate shipment and packaged and loaded into storage containers or lift vans. Such goods shall be held in a secure warehouse facility until delivery and unpacking is requested by the Owner.
Storage charges are typically structured as:
- a one-time charge for preparation and transportation to the storage facility.
- a recurring monthly storage charge; and
- a further one-time charge for delivery out and unpacking, where applicable.
Storage insurance may be arranged at an additional charge, subject to Section 8 (Insurance).
E. Exclusions (Commercial)
Unless expressly specified in writing in the quotation or service order, quoted rates exclude customs duties and government taxes, demurrage and detention charges, delivery above the 2nd floor without lift access, piano handling and heavy lifts, en-route storage, abnormal origin or destination access, and services of specialised tradesmen.
F. Validity of Quotation
Unless otherwise stated in writing, quotations are valid for a period of 15 days from the date of submission.
G. Payment Terms
Unless otherwise expressly agreed in writing, 100% of the charges shall be payable in advance prior to initiation of services.
Jurisdiction
These Conditions shall be governed by and construed in accordance with the laws of India. The courts at Delhi shall have exclusive jurisdiction.
Company’s Liability
The Company’s liability for loss of or damage to goods howsoever caused, whether arising in contract, tort (including negligence) or otherwise, shall be strictly limited to actual physical loss or damage and shall not exceed INR 25 per kilogram of the damaged item(s). For automobiles, boats and other motorised vehicles, the maximum liability shall be INR 9 per kilogram of the damaged vehicle(s). The stated limits apply in aggregate per shipment and are not cumulative.
The Company shall not be liable for loss or damage caused by inherent vice, wear and tear, climatic conditions, deterioration, mechanical or electrical malfunction without external damage, perishable items, valuables including but not limited to cash, jewellery, watches, precious stones, securities and negotiable instruments, documents, goods packed, unpacked, assembled or dismantled by the Owner or any third party, or goods stored entirely at the Owner’s risk.
The Company shall not be liable for indirect, consequential or economic loss including loss of profit, loss of use, loss of market, delay or depreciation.
Insurance – All Categories of Goods (Third-Party Only)
The Company does not provide insurance cover of any nature. At the Owner’s request, the Company may assist in arranging third-party transit or storage insurance for all categories of goods. Any such insurance is issued exclusively by an independent third-party insurer and is governed solely by the terms of the insurance policy issued by such insurer.
The Company acts only as a facilitator and shall have no liability or responsibility in respect of acceptance, rejection, assessment, adjustment or settlement of any insurance claim. All claims shall be made directly to the insurer and settlement shall be entirely at the discretion of the insurer.
In the absence of a completed insurance application and full payment of the applicable premium prior to commencement of services, it shall be conclusively presumed that the Owner has declined insurance and accepted the Company’s standard limitations of liability.
Waiver of Subrogation
The Owner agrees that both the Owner and any insurer shall waive all rights of subrogation or recovery against the Company, its directors, officers, employees, agents and subcontractors, to the fullest extent permitted by law. This waiver shall survive delivery, storage and completion of services.
Force Majeure
The Company shall not be liable for any loss, damage or delay caused by acts of God, war, fire, riots, strikes, quarantine, acts of authorities, carrier failure, port congestion, labour disruptions, transport restrictions or any cause beyond the Company’s reasonable control.
Owner’s Obligations
The Owner shall ensure accurate inventories, timely payment of charges, disclosure of dangerous goods and compliance with all applicable laws and customs regulations and warrants that the Owner is the lawful owner of the goods or has full authority to tender them for shipment, storage or handling.
Claims Against the Company
Notice of loss or damage against the Company must be recorded at the time of delivery, and a detailed claim must be given in writing within 30 days. Failure to comply shall result in waiver of all claims against the Company.
Lien
The Company shall have a general lien on all goods for unpaid charges and may enforce such lien by retaining, selling or otherwise disposing of the goods after due notice, in accordance with law.
Entire Agreement
These Conditions together with the quotation (including acceptance communicated electronically by email, messaging platforms or other digital means) constitute the entire agreement between the parties.
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